Make A Difference To One

By Chuck (Sharing Compassion)

Last week the nation was transfixed by the JetBlue steward who had enough of his job and made a dramatic exit from the plane and his career. In his side of the story he got fed up with a passenger and once the plane landed he opened the emergency exit, deployed the slide and slid down into infamy. Regardless of whether his side of the story is true or not people rallied around him and cheered his actions. He became a cult hero for his actions. To many he represented the person we would like to be. The person who finally has had enough and then in a dramatic fashion tells the world and makes a difference.

I know that their are many times in my life that I would just love to do the same. Working in a customer service environment I can understand the frustration that he encountered. I can easily say that the majority of calls that I handle are by customers who are angry and want to lash out. It certainly does not matter to them if I am at fault...I represent the company therefore it is me that bears the brunt of their anger. I must admit it can be tiring at times. However I would never dream of just telling a customer off and walking out. That is too far off the spectrum for me.